Refunds and Returns Policy for Trapped in a Nightmare
Effective Date: February 5, 2024
1. Introduction
Welcome to Trapped in a Nightmare, owned and operated by KrosetMedia, LLC. We are committed to providing quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help.
2. Physical Product Returns
2.1 Initiation of Returns
- To initiate a return, please contact our customer support team within 30 days of receiving your product at trappedinanightmare@gmail.com or through our contact form.
- Please provide your order number and a brief explanation of the reason for the return.
2.2 Return Conditions
- Physical products must be in their original condition, unopened, and with all original packaging and tags intact.
- Any item that is damaged, incomplete, or shows signs of use cannot be returned.
2.3 Return Process
- Once your return is approved, we will provide you with a return shipping address.
- You are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the safe return of your product.
- When we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund.
2.4 Refund
- If your return is approved, we will process a refund to your original method of payment.
- Refunds may take several business days to appear on your statement, depending on your payment provider.
3. Digital Product Returns
- Due to the nature of digital products, we generally do not offer returns or refunds on digital downloads, including e-books and digital memorabilia.
- If you encounter any issues with a digital product, please contact our customer support team at trappedinanightmare@gmail.com, and we will do our best to assist you.
4. Contact Information
If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact us at:
Email: trappedinanightmare@gmail.com
Address: KrosetMedia LLC, 3957 Holcomb Bridge Rd, Suite 201, Peachtree Corners, GA 30092 USA
We value your satisfaction and aim to provide the best customer service experience. Your feedback is important to us, and we are here to address any concerns or questions you may have.
5. Changes to the Refunds and Returns Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective upon posting to this page. We encourage you to review this policy periodically for updates.
By making a purchase on our website, you agree to the terms of this Refunds and Returns Policy.
Last Updated: February 5, 2024